Delete Your Voomo Account

You can request deletion of your Voomo account and associated personal data at any time, whether or not you still have the app installed. This page explains what happens and lets you submit a request.

What gets deleted

• Your profile: name, phone number, and profile photo;
• Saved addresses stored in your account;
• Your sign-in (Firebase Authentication) record;
• Any support chat messages linked to your account, and the photos, videos and voice messages you uploaded; and
• Your push notification tokens, notification preferences and in-app notification history.

What may be retained

Some information may need to be retained for a limited period even after account deletion, where required for legitimate business or legal reasons — for example:

• Order and payment/transaction records, which may be kept for accounting, tax, dispute-resolution, or fraud-prevention purposes;
• Photo, video and voice message files you uploaded (profile photo, support attachments) are stored with our media hosting provider, Cloudinary. When your account is deleted we also remove these files from Cloudinary; if any file is still there afterwards, email us at the address below and we will remove it.
• Records already provided to our payment processor (Razorpay) as part of a completed transaction, which are subject to Razorpay's own retention policy.

Retained records are kept only for as long as needed for these purposes and as required by applicable law.

How to request deletion

In the app: Profile → Delete Account → confirm. Orders still in progress must be delivered or cancelled first.

Without the app: submit a request using the form below, or email/call us directly using the details at the bottom of this page. Please use the same phone number registered on your Voomo account so we can locate and verify your account before deleting it.

Prefer email or phone directly?

See our Privacy Policy for more on how your data is used before deletion.